Contact Us

Call our local helpline

If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 208 2138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Thanks to a Trussell Trust grant we have our very own Citizens Advice worker with us:

North Street on Wednesday, 11am – 2pm

Family Centre on Chaucer Road on Friday, 10am-12pm

Alternatively you can contact Citizens Advice via their website on www.nscab.org.uk, by popping down to their drop in at the Sovereign Centre Mon-Fri.

Please note, this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

For complaints, please find details of our complaints policy and procedures below.

WsM Foodbank complaints policy