Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency. Citizens Advice is available in some of our centres without appointments (Wednesdays in North Street 11-2pm) and Tuesdays & Fridays in Chaucer Road (10-12).

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 01934836200 to speak to Citizens Advice North Somerset, a referral agency partner of Weston-super-Mare Foodbank about getting a voucher. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.. If you have any questions, please contact the food bank on the number on our contact us page.

Alternatively contact the Trussell Trust Help through Hardship Helpline on 08082 082138

Help through Hardship is the free helpline for people struggling to afford the basics across England and Wales. The helpline is run by the Trussell Trust in partnership with Citizens Advice. Callers to the helpline receive income maximisation and benefits advice, signposting to other specialist advice (e.g. debt, housing, immigration), and a referral to a food bank, if needed.

How does it work?

If you’re struggling to afford the basics, ring the helpline on 08082 082138. It’s open from 9am to 5pm, Monday to Friday and you can talk to one of their trained advisors in the privacy of your own home.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you  and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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